Security Deposit Holds Explained
The Agreement permits STARS to reserve a reasonable amount on the payment card in addition to estimated charges. STARS authorizes release of any excess reserve after the rental, but the card issuer's rules control when credit or funds become available again.
This guide explains STARS rental terms in plain language for general information. The Rental Agreement and Rental Record control the actual terms of each rental.
What the Agreement says
The controlling concepts
- A reasonable additional amount may be reserved or set aside on the payment card at the time of rental.
- The reserve may be used to pay Charges under the Agreement.
- STARS authorizes release of any excess reserve when the rental is completed.
- The card issuer's rules apply to the account credit, and release by the issuer may not be immediate.
- Charges are subject to final audit, and identified errors may be corrected with the payment-card issuer.
What it means in plain language
Understand the boundary
What renters often call a security-deposit hold is described in the Agreement as a reserve or amount set aside on the payment card. It can reduce available credit or funds while it remains in place.
Authorization by STARS and posting by the card issuer are separate steps. The Agreement does not publish a universal dollar amount or promise an immediate bank release.
What the renter should do
Know Before You Arrive
- 1Ask which reserve amount applies to the specific rental before pickup.
- 2Confirm whether the reserve affects available credit or account funds with the card issuer.
- 3Keep the Rental Record and final charge documentation.
- 4Contact the card issuer about its posting timeline after STARS authorizes release.
Common questions
Concise Agreement-based answers
When does the payment-card hold come back?
STARS authorizes release of any excess reserve after rental completion, but the card issuer controls when the credit or funds actually reappear.
Is there one deposit amount for every rental?
No universal amount is stated in the Agreement. The applicable reserve must be confirmed for the specific rental.
Agreement and legal-information boundary
This guide explains STARS rental terms in plain language for general information. The Rental Agreement and Rental Record control the actual terms of each rental. This page is not legal advice and does not decide liability, coverage, charges, or the outcome of a specific matter.
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